

# Event Details

- **Event Name**: Problem Management Professional : 2 - Day Workshop | Edmonton, AB
- **Event Start and End Date**: Tue, 07 Apr, 2026 at 09:00 am – Fri, 14 Aug, 2026 at 05:00 pm (-06:00)
- **Event Description**: Advance your career with the HDI Problem Management Professional certification and master industry best practices.About this EventGroup Discounts:Save 10% when registering 3 or more participantsSave 15% when registering 10 or more participantsAbout This CourseDuration: 2 Days (9:00 AM – 5:00 PM)Delivery Mode: Classroom / In-Person WorkshopLanguage: EnglishCredits: 16 PDUs / Training HoursCertification: Course Completion Certificate ProvidedRefreshments: Lunch, tea/coffee, and snacks includedCourse OverviewThe HDI Problem Management Professional certification is intended for those who wishto gain a working knowledge of industry Best Practices related to problem Management.It is ideal for IT professionals who are working or are planning to work within problemManagement, whether in a technical, managerial, or operational role.The responsibilities of problem Management professionals vary from organization toorganization, but they often include: assisting with the planning and implementation ofthe problem Management Process; performing both reactive and proactive problemManagement; prioritizing and categorizing problems; investigating and diagnosing theproblems; coordinating and/or executing root cause analysis; developing workarounds;and proposing changes to resolve issues.The HDI Problem Management Professional Certification Standard is based on theconcepts, Principles, and Best Practices found in various ITSM frameworks, includingITIL, ISO/IEC 20000, and COBIT.Learning ObjectivesThe roles and responsibilities of the problem Management professionalThe importance of detection, prioritization, and categorizationBest Practice frameworks and standards for ITSMMethods for investigation and diagnosisWhat service restoration is, in terms of incident and problem ManagementProblem Management Process relationshipsThe problem Management activity flowThe relationships between knowledge Management, known errors, and workaroundsThe differences between reactive and proactive problem ManagementThe interdependencies between incident and problem ManagementCritical success factors and key performance indicators for problem ManagementProven methodologies for conducting root cause analysisThe problem Management road map and how to use it in your organizationTarget AudienceIndividuals who are preparing for the HDI Problem Management Professional certification examIndividuals who are working or plan to work within problem Management, whether in a technical, managerial, or operational roleWhy choose this course?The HDI Problem Management Professional certification is intended for those who wish to gain a working knowledge of industry Best Practices related to problem Management and is based on the concepts, Principles, and Best Practices found in various ITSM frameworks, including ITIL, ISO/IEC 20000, and COBIT.©2026 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to train your entire team together?This two-day workshop can be delivered in a classroom or virtual format to support team learning and consistent understanding of problem Management best practices.📧 Contact us today to schedule a customized in-house, face-to-face session at   https://cdn-az.allevents.in/events9/banners/6e028150-204b-11f1-8ce5-afcd59d33ab9-rimg-w1200-h704-dc2f2f31-gmir.jpg   https://cdn-az.allevents.in/events6/banners/6e31f5c0-204b-11f1-8ce5-afcd59d33ab9-rimg-w987-h740-dcbca890-gmir.jpg   https://cdn-az.allevents.in/events10/banners/6e6784b0-204b-11f1-9b6f-83c9a10815c8-rimg-w1200-h678-dcffffff-gmir.jpg   https://cdn-az.allevents.in/events3/banners/6e974740-204b-11f1-8ce5-afcd59d33ab9-rimg-w1200-h524-dcffffff-gmir.jpg   https://cdn-az.allevents.in/events9/banners/6ec8de90-204b-11f1-9b6f-83c9a10815c8-rimg-w1200-h436-dcffffff-gmir.jpg AgendaDay 1Module 1: IT Service ManagementInfo: ● IT Service Management
● Functions and ProcessesModule 2: Service Restoration OverviewInfo: ● Service Restoration
● Service Restoration Processes
● Incident and Problem Management
● Common Process ActivitiesModule 3: Problem ManagementInfo: ● Problem Management Overview
● Detection and Categorization
● Investigation and Diagnosis
● Resolution
● Closure
● Major Problem ReviewModule 4: Roles and ResponsibilitiesInfo: ● Primary Problem Management Roles
● Complementary Roles
● Responsibility, Accountability, Consulted, and Informed ModelDay 2Module 5: RelationshipsInfo: ● Relationship to ITSM Processes
● Relationship to ITSM FunctionsModule 6: Root Cause Analysis (RCA) TechniquesInfo: ● Simple RCA Techniques
● More Complex RCA TechniquesModule 7: Measuring Problem ManagementInfo: ● Metrics
● Common Problem Management Process MetricsModule 8: Problem Management Road MapInfo: ● Road Map
● Process Maturity Assessment
● Process Assessment Report
● Establishing the Target Maturity Level
● Creating the Improvement Plan
● Problem Management Challenges
- **Event URL**: https://allevents.in/edmonton/problem-management-professional-2-day-workshop-|-edmonton-ab/100001984952082111
- **Event Categories**: workshops, nonprofit, performances, entertainment
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fproblem-management-professional-2-day-workshop-edmonton-ab-tickets-1984952082111
- **Ticket Price Range**: min: 1210.17, max: 1551.72, currency: CAD

## Event venue details

- **city**: Edmonton
- **state**: AB
- **country**: Canada
- **location**: Regus AB, Edmonton - 98 Avenue
- **lat**: 53.5354198
- **long**: -113.5034444
- **full address**: Regus AB, Edmonton - 98 Avenue, 10611 98 Avenue 9th Floor, Edmonton, Canada

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: Catils_inc (https://allevents.in/org/catils_inc/26713864)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events9/banners/93d5b27365f170f3b40cfecacc06f6e044850289dcc045191981b88cc107f305-rimg-w1200-h903-dc8da9c1-gmir.jpg?v=1773564453
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events9/banners/840cde575ddbb45a0796152fc0020e538bda8c2e8b8d4448398e11a433792c2b-rimg-w400-h400-dc8daac1-gmir.jpg?v=1773564452

## FAQs

- **Q**: When is the event happening?
  - **A:** Tue, 07 Apr, 2026 at 09:00 am (-06:00)
- **Q**: Where is the event happening?
  - **A:** Regus AB, Edmonton - 98 Avenue, 10611 98 Avenue 9th Floor, Edmonton, Canada
- **Q**: What is the ticket price?
  - **A:** starting from 1210.17 up to 1551.72 CAD
- **Q**: Who is organizing the event?
  - **A:** Catils_inc
- **Q**: What type of event is this?
  - **A:** workshops, nonprofit, performances, entertainment
- **Q**: Where can I find ticket details about Problem Management Professional : 2 - Day Workshop | Edmonton, AB ?
  - **A:** You can find ticket details about this event on AllEvents.

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